Home / Scope
What your desk does.
Seven functions across the business journey, what the desk never does, and the nine procedures it runs to.
Seven functions.
Support first. Upsell from understanding.
| Function | What it covers | Output |
|---|---|---|
| Enquiry handling | Calls, akontec.net forms, WhatsApp, email; missed-call callbacks; FAQs | Every enquiry answered and logged the same day |
| Registration support | Portal registration, verification, basic KYC upload | Registered business |
| Profile submission | Company, sector, stage, funding need, use of funds, team — checked for completeness | Complete profile submitted |
| Guidance and information | Services, the prepare-to-introduce process, disclosure levels, timelines | Business understands its path |
| Package recommendation | The right package for the stage; deliverables, fee, timeline; the next package at each milestone | Package sold; next package offered |
| Invoice handling | Sending Akon Investors invoices, explaining GST and payment, follow-up, confirming receipt | Fee received by Akontec |
| Relationship follow-up | Delivery updates, milestone check-ins, feedback, re-engaging dormant registrations | Retained accounts; repeat sales |
Recommend what fits.
Upsell here means the next service a business genuinely needs. When unsure, book a consultant call instead of guessing.
| Where the business is | Recommend first | Then |
|---|---|---|
| Early; no investor material | Investment Readiness Assessment | Documentation Package |
| Operating; no pitch deck or memorandum | Investor Documentation Package | Financial Model |
| Has documents; numbers not modelled | Financial Model | Investor Search & Facilitation |
| Wants a foreign investor or JV partner | FDI Consultancy | Documentation Package |
| Investor-ready and verified | Investor Search & Facilitation (mandate) | Transaction support via Akon Investors |
Nine SOPs.
Full procedures, owners and standards are in Document 02 of the partner pack.
Inbound enquiry
Answer in 20 seconds, identify intent, answer from the FAQ, log it.
Web and WhatsApp leads
First call within 10 minutes; six attempts over five days.
Registration and profile
Section-by-section help; completeness checked within a day.
Guidance call
Process, disclosure levels and timelines explained honestly.
Recommendation
Stage guide first; no-guarantee statement on every recommendation.
Invoice handling
System invoices only; walk-through call; receipt confirmed from the CRM.
Follow-up and growth
Milestone check-ins; next package offered within five days of delivery.
Complaints
Logged the same day; four-level escalation ladder.
Data and compliance
Registered lines, recordings for 12 months, breaches reported in 6 hours.
Be the voice behind the next big opportunity.
Tell us your seats, languages and hours. We call within two working days with current enquiry volumes and the partner agreement.