A business front office.
Callers are founders and business owners. The desk must sound informed, business-literate and trustworthy.
5 people
3 support & upsell executives, 1 registration and invoice executive, 1 working team leader.
10 people
6 executives, 2 registration & profile, 1 invoice, 1 team leader. Adds a regional language.
19 people
12 executives, 3 registration & profile, 2 invoice, 1–2 TLs and a QA. Extended hours.
Indicative; the starting size is agreed at onboarding. Core hours 10:00–19:00 IST, Monday to Saturday.
Certified before live.
Akon Investors trains and certifies every person on the desk at no charge.
| Role | Minimum | Certification |
|---|---|---|
| Support & upsell executive | Graduate (BBA / B.Com / MBA a plus); fluent English and Hindi; 1+ year in B2B support, banking, financial or business services (strong freshers considered) | 85% test + two mock calls, zero fatal errors |
| Registration & profile executive | Graduate; 1+ year in back office or KYC; typing 30 wpm at 95% | 85% test + two mock profiles |
| Invoice executive | Graduate, commerce preferred; 1+ year in billing or collections | 85% test + two mock calls |
| Team leader | 2+ years in BPO with 6+ months leading | Certified alongside the desk |
Per seat, per site.
Verified by video or site check before go-live.
Quiet workstation
Callers discuss confidential business plans.
i3 / 8 GB / SSD
Windows 10/11, current Chrome or Edge, USB noise-cancelling headset.
50 Mbps + backup
Second ISP with automatic failover; UPS for 30 minutes.
Registered lines
100% recording kept 12 months; no personal SIMs or WhatsApp.
Be the voice behind the next big opportunity.
Tell us your seats, languages and hours. We call within two working days with current enquiry volumes and the partner agreement.