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From first call to the next package.
The business journey your desk runs, the hand-offs to Akon Investors, and the three weeks it takes to go live.
Business journey
Eight stages.
A business may buy several packages over months. The desk's job is to keep it moving, not to rush it.
- EnquiryAnswer calls, forms, WhatsApp; FAQsYour desk
- RegisterPortal registration and verificationYour desk
- ProfileHelp submit a complete business profileYour desk
- GuideExplain services, process, disclosureYour desk
- RecommendThe right package for the stageYour desk
- InvoiceSend, explain, follow up, confirmYour desk
- DeliverConsultants deliver the packageAkon Investors
- GrowNext package or search mandateYour desk
Hand-offs
When a stage is done.
Every stage ends with a CRM status, so nobody argues about where a business is.
| Stage | Complete when | CRM status | Service level |
|---|---|---|---|
| Enquiry | First response given and logged | NEW | Calls in 20 s; web leads called in 10 min |
| Register | Registration and verification done | REGISTERED | Same day |
| Profile | Profile complete and submitted | PROFILE-SUBMITTED | Checked in 1 working day |
| Guide | Services and process explained | GUIDED | Consultant call in 3 working days if needed |
| Recommend | Package agreed | PACKAGE-SELECTED | Summary sent in 1 hour |
| Invoice | Fee received | PAID | Walk-through in 1 working day |
| Deliver | Package delivered and accepted | DELIVERED | Check-in at each milestone |
| Grow | Next package, mandate or follow-up set | UPSOLD / FOLLOW-UP | Within 5 working days of delivery |
Be the voice behind the next big opportunity.
Tell us your seats, languages and hours. We call within two working days with current enquiry volumes and the partner agreement.